Where is my order ?

1. Track your order

Log in to your account, then go to the " My Orders " section. Select the relevant order to access tracking information.

If the tracking information is empty or not updating, this may be due to a delay in the carrier transmitting the information. Don't worry: the data will be updated soon. We ask that you wait until the estimated delivery date.

2. Check the estimated delivery date

The estimated delivery date is indicated in your order confirmation email as well as in the " My Orders " section of your account.

Please note that this is an estimate: your order may arrive earlier, on the scheduled date, or with a slight delay.

3. My order still hasn't arrived

If the estimated delivery date has passed, we recommend waiting a few more days, especially during peak periods.

After this period, if your order has still not been delivered, please contact our customer service department using our contact form so we can assist you.